Khaila Allen, LPhT, Director of Quality Assurance, Provider Liaison - September 15, 2022

At Keystone Pharmacy, quality is our middle name - and we go the extra mile to make sure the medications we prepare for you, your family or your pet meet the highest quality standards.

When you have a prescription filled, you expect to receive the correct product with the right potency in a formulation that meets your needs. We expect that too. That's why we take steps to ensure our quality.

These steps include:

  • Accreditation: Keystone Pharmacy has sought - and maintained - accreditation from the Pharmacy Compounding Accreditation Board, which demonstrates our commitment to meeting the highest industry standards for quality and safety.
  • Standard operating procedures: We have developed more than 100 standard operating procedures that guide virtually everything we do, from employee training to counseling our patients on their medication. While some are required so that we can maintain our accreditation with the PCAB, many are not. They allow us to quantify and to standardize our procedures to ensure that we take the same steps each and every time we prepare a prescription.
  • Random potency tests: We set aside a certain amount of the compounds we prepare each week and send them to an independent, third-party lab to do potency tests. We are not required to do this, but this step affirms to us that the compounds we prepare are at the proper strength.
  • Biannual testing: Each technician is tested in each dosage form every six months to make sure that they are using the proper techniques. That means you can be sure that you are receiving the proper quality of medication no matter what the form - suspension, solution, troche, capsule, cream or suppositories.

Why do we take the extra step? At Keystone Pharmacy we are committed to giving you, our patients, extraordinary service. Our SOPs and testing, in combination with our accreditation, assure us - and you - that we are preparing your medications correctly and delivering the quality that you deserve.