Keystone HIPAA Policies

HIPPA Policy

This website was developed as a service provided by Keystone Pharmacy. By using this website, you agree to these Terms of Use. If you disagree, please exit and disregard the information herein.

This website is intended for U.S. audiences only. You must be at least 18 years of age to use the services on this website.

Modification of Terms

Keystone Pharmacy reserves the right to change these terms as it deems necessary. You agree to be bound by the revised terms, which become effective when first posted to the site. You may view the currently applicable version of these Terms of Use at any time through a link at the bottom of each page within this website.

Medical Information

Information herein is intended only to help consumers better understand certain health conditions and treatment options. The information is not intended as a substitute for the advice of a healthcare professional or a recommendation for any particular treatment plan.



The information provided on this site is just that, information. It is not advice for medical treatment or diagnosis. We do not take responsibility for the accuracy or completeness of the information. We advise all visitors to our site to use due diligence when using the information provided herein.

Keystone Pharmacy has made and will continue to make efforts to include accurate and up-to-date information on this website. However, we provide no warranty or guarantee regarding the accuracy, timeliness, completeness, or suitability of the information and materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


All users agree that accessing and using this website and its content is at their own risk. Neither Keystone Pharmacy nor any other party involved in creating, producing, or delivering this website shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect, or punitive damages arising out of your access, use, or inability to use this website or any errors or omissions in its content.

Links to Other Websites

This website contains links to other websites maintained by third parties over which Keystone Pharmacy has no control. Such links are provided merely as a convenience to users of this website. Keystone Pharmacy assumes no responsibility for the content of such websites and makes no representations as to the accuracy or completeness of any information on such sites. Keystone Pharmacy assumes no liability for any damages or injuries from such content or information.

Intellectual Property

Images and information contained on this website are copyrighted and otherwise proprietary. Unless otherwise expressly noted, nothing on this website may be copied or used except as provided in these Terms of Use or with the prior written consent of Keystone Pharmacy . Keystone Pharmacy grants you permission to print individual pages from this website, unless otherwise expressly noted, for your own personal, non-commercial use in learning about services or products offered by Keystone Pharmacy or for your non-commercial use in connection with healthcare or education. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sell, transmit, upload, download, store, display in public, alter, modify, or create derivative works of these materials. This grant of permission is not a transfer of title. Unless otherwise indicated, all logos, designs, and marks on this website are trademarks or service marks owned or used under license by Keystone Pharmacy.

Representations by You.

You are solely responsible for any material you submit to this website. You agree not to submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, profane, harassing, harmful, or might in any other way violate any law, regulation, or rule. You further agree not to upload, email, post or transmit to, distribute, or otherwise publish through this website any material that disrupts the regular operation of the site, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using the site. You may not transmit any material that contains viruses, Trojan horses, worms, trap doors, back doors, Easter eggs, time bombs, cancelbots, net bots, or any other harmful or deleterious programs or scripts. Keystone Pharmacy retains the right to remove any such content as it determines appropriate.

Should you submit any information to us, including feedback, questions, comments, suggestions, or the like regarding the content of this website, such information shall be deemed non-confidential, and Keystone Pharmacy shall have no obligation of any kind with respect to such information. Keystone Pharmacy shall be free to reproduce, use, disclose, and distribute such information to others without limitation. Keystone Pharmacy shall be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever, including but not limited to developing manufacturing and marketing products incorporating such information.


To obtain full access to this website, you may be required to complete registration. You are responsible for maintaining your account's confidentiality and password and restricting access to your computer. You accept responsibility for all activities under your account or password, and such use shall be deemed used by you. You will ensure that all use of your account fully complies with these Terms of Use. Transfer of the account by you to any other person or entity is prohibited.

Termination of Access

Keystone Pharmacy reserves the right to suspend or terminate your access to all or part of this website, at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of this agreement, or for its convenience.

Choice of Law and Jurisdiction

These Terms of Use are governed by the internal substantive laws of the state of Michigan without resort to its conflict of laws principles. If any provision of these Terms of Use is found invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use. You expressly agree that exclusive jurisdiction for any dispute with Keystone Pharmacy, or in any way relating to your use of this website, resides in the courts of the state of Michigan.

Privacy Statement

This privacy policy lets you know what information we collect, how we may share that information, and your choices regarding sharing your data. This policy applies to Keystone Pharmacy and Keystone Pharmacy's website. By visiting our website, you accept the practices described in this Privacy Statement.

The Health Insurance Portability and Accountability Act (HIPAA) requires that all healthcare providers provide a Notice of Privacy Practices. The notice will inform you of how we may use your health information and the occasions we may disclose this information to others.

In addition to Keystone Pharmacy's obligation to maintain the privacy of your health information, you have the right, within the limits provided by federal and state law, to:

  • Inspect and obtain a copy of your health information
  • Request an amendment to the health information contained in your designated record set
  • Obtain an accounting of certain disclosures of your health information
  • Receive notice in the event of a breach of your health information
  • Request restrictions on specific uses and disclosures of your health information
  • Request confidential communications of your health information
  • Receive a paper copy of this Notice in addition to any electronic copy you may receive
  • File a complaint if you feel your privacy has been violated

Patient Bill of Rights

A copy of Keystone Pharmacy’s Patient Patient Rights and Responsibilities can be found here.

Website Privacy Policies

Keystone Pharmacy has established website policies designed to protect the privacy of website visitors. Information gathered by Keystone Pharmacy is used only with the visitor’s permission to provide credible and personally relevant health information and to improve Keystone Pharmacy's site.

What Information Do We Collect?

Keystone Pharmacy collects a visitor's server's domain name (e.g., whenever possible. Keystone Pharmacy collects visitors’ information on a survey, feedback, or subscription form. You can browse our site without telling us who you are or revealing your personal information. Once you give us your personal information, you are no longer anonymous. If you choose to provide us with personal information, you consent to transferring and storing that information. Keystone Pharmacy, or a third party contracted by Keystone Pharmacy, may collect and store the following personal data on behalf of Keystone Pharmacy:

Email address, physical contact information, shipping, billing, and other information you provide to purchase or ship an item;

Clicks and page information such as the address (or "URL") of the website you came from before visiting our site, which pages you visited, which browser you used to view our site, and any search terms you entered.

Customer service history, including dispute resolution, correspondence through our sites, and correspondence sent to us;

Other information from your interaction with our sites, services, content, and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, and standard web log information;

Information from other companies, such as demographic and navigation data; and

When you sign up for pharmacy services or order prescription drugs, our registration process asks you to provide us with limited personal and health-related information. This information is necessary to process your order. Categories of personally identifiable information include the following: name, address, phone number, e-mail address, date of birth, billing/shipping information (credit card number, shipping address), and the prescription number.

How Do We Use the Information We Collect?

Keystone Pharmacy does not sell, trade, or rent personal information about its website visitors. The server’s domain name from which a visitor comes is used to determine the number of visitors to our site and the sources of that traffic. We may also collect information combined with other web visitors’ information, such as how often visitors click on each web page and how our site is accessed.

Personalization and experience improvements: We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising, as well as to measure and improve its effectiveness.

Keystone Pharmacy advertising on other websites: We may advertise to you on websites other than our website using the information provided by third-party vendors. Third parties may sometimes allow us to target advertising based on websites you have visited or demographic information. In these cases, your data is not collected by Keystone Pharmacy or shared for use in our advertising.

Email addresses provided by visitors are used to:

Respond to comments submitted through feedback and survey forms when appropriate.

Distribute personalized emails about healthcare information to those who request such personalized emails.

How Can I Get My Name Removed from Your Files?

If you no longer wish to receive marketing communications from Keystone Pharmacy, indicate your preference by clicking ‘Unsubscribe’ at the bottom of the email you received. Please allow for up to 72 hours of processing to take place, or send an email message to Please be sure to provide the following so that we can honor your request:

Your full name (first and last)

Your email address (If you use multiple emails, send a message from each email account.)

A sentence asking that your email address be removed from our files

Site Security and Safety

Keystone Pharmacy is committed to securing your personal information. We use technology that is designed for use with secure web servers. Prescription drug information resides in a database behind a firewall that cannot be accessed without proper authorization. Secure Sockets Layer ("SSL") technology encrypts your personal information and prescription health history as it is transmitted over the Internet. You maintain the security of your medical information by keeping your username, password, and other personal info confidential. Keystone Pharmacy employees and customer service representatives will never request your password.

Keystone Pharmacy recommends that you take the following precautions to safeguard your information:

Use complex passwords with unique numbers, letters, and special characters, and do not disclose your passwords to anyone. If you share your password or personal information with others, remember that you are responsible for all actions taken in the name of your account. If your password has been compromised for any reason, you should immediately change your password and notify the company that your previous password has been compromised.

Keep your computer software updated with the latest browser and anti-virus security software.

Be aware of increasingly common email scams that may use your email address to contact you and ask for personal or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also, Keystone Pharmacy will NEVER send you emails asking for your credit card number, social security number, or other personally identifiable information.

Set your web browser not to accept new cookies or web beacons, be notified when you receive a new cookie, or disable cookies altogether. However, please note that without enabling these features, your experience on our website might not be as smooth. Please see the Help section of your browser for instructions on managing security preferences.

What are "Cookies"?

“Cookies” are small pieces of information stored by your browser on your computer’s hard drive. Without the computer user's intervention, cookies cannot pass viruses, harm your computer, or pass on private information such as an email address. Most web browsers automatically accept cookies. Keystone Pharmacy uses cookies only to monitor the number of visitors from other websites. Our cookies do not contain information that allows us to identify you personally. To view our website, your browser needs to accept cookies.

You can delete cookies from your hard drive at any time. In addition, you can set your internet browser so that it will not allow cookies to be stored on your device. This will prohibit you from using the Keystone Pharmacy website. Further information on how to prevent cookies from being stored on your device can be found at Alternatively, you can access additional information by going to the help menu within your internet browser. To opt out of being tracked by Google Analytics across all websites, visit

Your Consent

Using our website, you consent to collecting and using the information discussed above. Changes in this policy will be posted on this page so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.

What Happens When You Click a Link to a Third-Party Website?

If you click on a link and go to another site, you will be subject to that website’s privacy policy. If we conduct business with that website such that we need to exchange personally identifiable information, we will ensure that the company has a privacy policy just as protective as ours. We encourage you to read any website's posted privacy policy statement before submitting personal information.

What Is Our Privacy Policy for Those Under 13 Years of Age?

We understand the importance of protecting the privacy of all individuals, especially the very young. Therefore, our services are intended for United States audiences over 18. We neither target nor sell our products to children under 13 nor knowingly collect personal information from them. Subscribing to our online service is restricted to adults 18 years of age or older or as otherwise legally defined.

What Are Your California Privacy Rights?

If you are a California resident and have an established relationship with us and want to receive information about how to exercise your third-party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). You may contact us in two ways. First, send an email to, or you may contact us at:

Keystone Pharmacy

Attn: Privacy Officer

4021 Cascade Rd, Suite #50
Grand Rapids MI, Michigan 49546

Attn: Your California Privacy Rights

For requests sent via email, you must put the statement “Your California Privacy Rights” in the subject field of your email. All requests sent via postal mail must be labeled “Your California Privacy Rights” on the envelope or postcard and clearly stated on the request. Please include your name, street address, city, state, and zip code for all requests. (Your street address is optional if you wish to receive a response to your request via email. Please include your zip code for our recordkeeping.) We will not accept requests via the telephone or by facsimile. We are not responsible for responding to notices that are not labeled, sent properly, or have complete information.

Will this policy change?

Keystone Pharmacy reserves the right to update or change this policy without notice. This privacy policy and the Terms of Use will be updated to reflect changes as advances in technology or our business progress. The use of information that we gather now is subject to the privacy policy in effect at the time of use. Changes to this privacy policy will be posted here in formats we deem acceptable so that you will always know what information we collect online, how we use it, and your choices. You are responsible for reviewing our privacy policy and Terms and Conditions for changes.

Tell Us What You Think

Keystone Pharmacy welcomes your questions and comments about privacy or any other subject. Please email


If you believe your privacy rights have been violated, you may file a complaint with Keystone Pharmacy and the Secretary of the Department of Health and Human Services or his designee. If you wish to file a complaint with Keystone Pharmacy, please contact our Privacy Officer using the contact information at the end of this statement. If you want to file a complaint with the Secretary, please write to:

U.S. Department of Health and Human Services

Office of Inspector General

200 Independence Ave. S.W.
Washington, D.C. 20201

Keystone Pharmacy will not retaliate, take any adverse action against you, or penalize you due to your complaint filing.

Contact Information

If you have any questions about Keystone Pharmacy’s privacy practices or for clarification about anything contained within this notice, please contact:

Keystone Pharmacy

Attn: Privacy Officer

4021 Cascade Rd, Suite #50
Grand Rapids MI, Michigan 49546