Keystone Shipping Policies

Shipping Policy

All orders that qualify for free shipping will be sent via USPS service ; perishable and refrigerated items may need to be expedited for an additional charge. We reserve the right to ship perishable items as needed to arrive with maximum potency. All shipping charges are estimated and actual shipping charges may vary. Regardless of an order qualifying for free shipping you will be assessed the extra service charges for expedited service, if requested.

Once delivery is confirmed by the shipper, your package is considered delivered.

We will not be held responsible for delayed packages due to an "Act of God" which are weather conditions or disasters that prevent the shipper from making delivery. The Carrier has the right to leave a notice if they feel it is an unsecured location to leave the package. It's your responsibility to contact the carrier and make arrangements to retrieve the package.

We are not responsible for packages left outside or in P.O. Boxes for an excessive amount of time. It is the customer’s responsibility to retrieve and properly store their supplements/medications. We will not reimburse or replace the product under these circumstances. You will be charged by us to replace the product along with all shipping fees.

Shipping FAQ

When will my order ship out?

  • We put forth our absolute best effort when shipping your order out in a timely fashion. Barring any out of stock items or special requests your order should ship within 48 to 72 hours of our receipt of the order. Orders placed over the weekend (Saturdays and Sundays) will not be shipped until the following appropriate business day. Every attempt will be made to notify you of any delays in service.

What shipping services do you use?

  • Keystone Pharmacy ships all orders using UPS (United Parcel Service) or United States Postal Service(USPS).

How long will it take to receive my order?

  • Typical delivery times are anywhere from 1-5 days. If you would like a better idea of when you can expect your order, please call 616-974-9792

What states can you ship to?

  • Michigan, Indiana, Florida, Massachusetts, Arizona and New York

Shipping prices are subject to change at any time, without notice.